Responses

Respond to a message

POST /.agent/inbox/:id/respond

The website owner (or an automated system) can respond back to the agent:

curl -X POST https://agent-json.com/.agent/inbox/msg_abc123/respond \
  -H "Content-Type: application/json" \
  -H "Authorization: Bearer YOUR_TOKEN" \
  -d '{
    "body": "Refund processed successfully.",
    "structured_data": {
      "refund_id": "ref_456",
      "amount": 29.99,
      "status": "completed"
    },
    "responded_by": "support-team"
  }'

Returns 201 with the response object:

{
  "id": "resp_xyz789",
  "messageId": "msg_abc123",
  "status": "delivered",
  "body": "Refund processed successfully.",
  "structuredData": { "refund_id": "ref_456", "amount": 29.99, "status": "completed" },
  "respondedBy": "support-team",
  "createdAt": "2025-01-15T10:30:00.000Z",
  "updatedAt": "2025-01-15T10:30:00.000Z"
}

Response fields

Field	Required	Description
body	no*	Human-readable response text
structured_data	no*	Structured response data (JSON object)
responded_by	no	Who responded (defaults to "api" or "dashboard")

* At least one of body or structured_data must be provided.

Poll for response

GET /.agent/inbox/:id

Agents poll this endpoint to check for responses:

curl https://agent-json.com/.agent/inbox/msg_abc123 \
  -H "Authorization: Bearer YOUR_TOKEN"

{
  "id": "msg_abc123",
  "status": "responded",
  "action": "request_refund",
  "auto_reply": "We've received your refund request.",
  "routed_to": "[email protected]",
  "received_at": "2025-01-15T10:00:00.000Z",
  "response": {
    "id": "resp_xyz789",
    "body": "Refund processed successfully.",
    "structured_data": { "refund_id": "ref_456", "amount": 29.99, "status": "completed" },
    "responded_at": "2025-01-15T10:30:00.000Z"
  }
}

When polled, pending responses are automatically marked as delivered.

E-commerce example

A complete purchase-and-refund flow:

1. Agent discovers actions:
   GET /.well-known/agent.json
   -> sees "request_refund" with response_schema { refund_id, amount, status }

2. Agent sends refund request:
   POST /.agent/inbox
   {
     "from": { "agent": "shopping-bot", "callback_url": "https://bot.example/hooks" },
     "action": "request_refund",
     "parameters": { "order_id": "ORD-789", "reason": "damaged" }
   }
   -> { "id": "msg_001", "status": "routed" }

3. Support team responds:
   POST /.agent/inbox/msg_001/respond
   {
     "body": "Refund approved.",
     "structured_data": { "refund_id": "REF-456", "amount": 49.99, "status": "completed" }
   }

4. Agent receives callback (or polls):
   -> { "refund_id": "REF-456", "amount": 49.99, "status": "completed" }

5. Agent confirms to customer: "Your refund of $49.99 (REF-456) has been processed."